BimbaPro Privacy Policy

Effective Date: Jun 1, 2012
Last Updated: August 9, 2025

BimbaPro Corporation ("BimbaPro," "the Studio," "we," "us," or "our") operates the website located at bimbapro.com (the "Site") and provides social media content creation, photography, videography, and related digital marketing services (the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our Site, request a quote, book our Services, or otherwise interact with us.

This Policy is written to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy law. By using our Site or Services, you agree to the practices described below.

1. Who We Are and How to Contact Us

BimbaPro Corporation is based in Ontario, Canada. For any privacy question, access request, or complaint, contact our designated privacy contact:

• Email: info@bimbapro.com

We treat this contact as our accountable privacy officer for the purposes of PIPEDA's Openness and Accountability principles.

2. Information We Collect

We collect only what we reasonably need to run our business and deliver Services:

• Contact and identity information: name, email address, phone number, business name, and mailing address, when you fill out a contact form, request a quote, or sign a service agreement.

• Booking and project details: event dates, venue information, brand or content briefs, shot lists, social media handles, and preferences you provide for a project.

• Payment information: billing details processed through our third-party payment processors. We do not store full credit card numbers on our own servers.

• Communications: emails, texts, calls, or messages you send us, including feedback and revision requests.

• Website usage data: IP address, browser type, device information, pages viewed, and referral source, collected automatically through cookies and analytics tools when you browse the Site.

• Content submitted by you: images, videos, logos, testimonials, or other materials you provide for a project.

We do not knowingly collect information from children under 13, and our Services are directed at businesses and adults.

3. How We Use Your Information

We use personal information to:

• Respond to inquiries, prepare quotes, and onboard new clients.

• Deliver photography, videography, editing, and content creation Services under a signed agreement.

• Process payments, invoices, and retainers.

• Communicate about bookings, scheduling, revisions, and deliverables.

• Showcase completed work in our portfolio, website, and social media, where you have consented (see Section 6).

• Send occasional marketing updates, offers, or newsletters, where you have opted in.

• Improve our Site, Services, and marketing through aggregated analytics.

• Meet legal, accounting, and tax obligations.

We do not sell your personal information to third parties.

4. Cookies and Analytics

Our Site may use cookies and similar technologies (such as Google Analytics or Meta Pixel) to understand how visitors use the Site and to measure the performance of our marketing campaigns. You can disable cookies through your browser settings; doing so may limit some Site functionality. Where required, we will present a cookie consent banner allowing you to accept, decline, or customize tracking preferences.

5. How We Share Information

We disclose personal information only as needed:

• Service providers: cloud storage, gallery hosting, editing software, email marketing platforms, payment processors, and scheduling tools that help us deliver Services. These providers are contractually required to protect your information and use it only for the purposes we specify.

• Legal requirements: where disclosure is required by law, court order, or to protect our legal rights.

• Business transfers: if BimbaPro is involved in a merger, acquisition, or sale of assets, client information may be transferred as part of that transaction, subject to this Policy.

Some of our service providers may store data on servers located outside Canada (for example, in the United States), where it may be subject to the laws of that jurisdiction.

6. Portfolio, Testimonials, and Promotional Use

Unless you opt out in writing or in your signed service agreement, BimbaPro may use project photos, videos, brand names, and testimonials in our portfolio, website, social media, and advertising to showcase our work. You may request that specific content be removed from future promotional use by emailing info@bimbapro.com; we will make reasonable efforts to honour this request but cannot guarantee removal from previously published or shared materials.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Policy, meet legal and tax obligations, and resolve disputes. Project files and galleries may be archived or deleted after a reasonable period following delivery (typically 12 months), consistent with our service agreements.

8. Security Safeguards

We use reasonable administrative, technical, and physical safeguards — including secure cloud storage, restricted access, and password protection — to protect personal information against loss, theft, and unauthorized access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Under PIPEDA, you have the right to:

• Know what personal information we hold about you and why.

• Request access to your personal information.

• Request correction of inaccurate or incomplete information.

• Withdraw consent for marketing or promotional use, subject to legal or contractual restrictions.

• File a complaint about our handling of your personal information.

To exercise these rights, contact us at info@bimbapro.com. We will respond within a reasonable time, generally within 30 days.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

10. Third-Party Links and Platforms

Our Site and social media content may link to third-party platforms (such as Instagram, TikTok, or payment processors). We are not responsible for the privacy practices of those platforms; please review their own privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page will reflect the most recent revision. Continued use of the Site or Services after changes take effect constitutes acceptance of the updated Policy.

12. Contact Us

Questions, concerns, or requests regarding this Privacy Policy or your personal information can be directed to:

BimbaPro Corporation
Email: info@bimbapro.com